From our recent partnership with Pure360 on email marketing, I was asked to expand on my notes from the class. So here they are.

Whether you like it or not, HTML email marketing campaigns are a core requirement for any successful email marketing program.

An email campaign can boost a companies revenue by millions of pounds, for example over this Christmas period how many do you think you will receive from your favourite brands – electronics, music, etc?

Email marketing is a cheap and successful online marketing method. Cheap in relation to posting out printed flyers to every recipient. And successful by being able to measure the success of every email campaign, tracking every open time and read time for each email. HTML emails done correctly, offer a better conversion rate, and people choose HTML over plain text format more often.

So, here’s a list to help all email marketers and designers create the perfect email, and make sure it appears as you intended on your customers computers. If you feel I’ve missed any important ones, feel free to leave a comment.

Make no mistake, HTML email design and development is a complete minefield. There are very few rules that you can rely upon across all mail clients. Let’s do this:

1. USE INLINE CSS + TABLES
External and internal style sheets are ignored by a number of email clients. Back to the old school with tables too. Yes, it means going back to 1999 coding, and does make the code heavy, but it means you can guarantee locking down the styles to be correct in the ‘majority’ of email clients.

2. EMAIL TEMPLATES
Unless you have extensive personal experience to draw on,
you’re most likely going to want start with a template that gets most of the fundamentals right. Save yourself some time, get some inspiration and free templates here:

• carbon graffiti
• campaign monitor gallery

3. USE ABSOLUTE DIMENSIONS
In pixels for all measurements. For example, give images and tables exact pixel dimensions – so the browser knows exactly how to display it. Email clients are not as forgiving as web browsers.

4. THE DESIGN
The width of the email design to be no more than 600 pixels wide, so the full width of the email can be seen in the view port in email preview mode.

5. ACCESSIBILITY
Make sure it is readable, with images turned off does the email make sense? By default images are not displayed in most email clients (unless you have added the address to your contacts), also not creating the best look for your company.

Image of email in web-mail client (Gmail) – notice that the email doesn’t make much sense with the images turned off? This can be improved by adding copy to the ALT attribute in the html code:

• Use Alt attributes
• Use anchor link as well to take people to important subheadings in your email
• Last resort – have a prominent link to your web version of the same email

6. FANTASTIC COPYWRITING
Attention grabbing headlines that will make users want to read more and click through. The attention grabbing information should be already visible in the viewport area when the email loads, very few people will scroll – like on web pages unless they like the information, drawing them down the page.

Image of email in web-mail client (Thunderbird) – notice that even with the images turned off the email still reads well, with the headline drawing you into the main content of the email. Simple design, yet to the point and easy to read, effective.

7. CSS SUPPORT IN EMAIL CLIENTS
Enter The email standards project.

These guys have taken the email design issue by the scruff of the neck and are actually getting Yahoo, Gmail, Outlook to take notice of the need for Email standards compliance.

Currently we grade the email clients in the following way:

The Angel’s Choir:

Strong and generally reliable HTML rendering capabilities – Thunderbird, AppleMail, and Opera Mail
You can essentially treat these mail clients as if they are normal, modern browsers.

The Muddlers:

This group includes the majority of the remaining mail clients and includes Outlook 2003, Outlook Express, and Yahoo Mail.

While you’ll probably encounter some variability in their renderings — often in text size and margins/padding – the Muddlers will generally honour your page layout.

The Legion of Doom:

Each uses their own unique but evil super-powers to subvert and destroy your HTML
Outlook 2007, Gmail, Lotus notes – rewrite CSS, padding/margins, no positioning support, removes backgrounds.

8. TESTING
Use litmusapp.com which sends back how your email looks on the following email clients:

Web-based email clients

* AOL Web
* Comcast
* Earthlink
* Gmail
* Mail.com
* MSN Hotmail
* Windows Live Hotmail
* Yahoo! Classic
* Yahoo! Mail

Desktop email clients

* AOL 9
* Lotus Notes 6.5.4
* Outlook 2003
* Outlook 2007
* Outlook Express 6
* Outlook XP
* Thunderbird
* Windows Mail (actually, what is that?)

Mobile email clients

* Blackberry
* Windows Mobile 5
* Windows Mobile 6

9 . THE FUTURE
At various sites there are thousands of new subscribers to html newsletters every single month. And those subscribers still always choose HTML over plain text at a rate of 15-20 to 1. In short, while we might not like it, your clients probably prefer HTML email, and so does their audience.

10. STICK WITH IT
Use the templates, HTML formats are here to stay so remember to keep it simple as possible, and test early and often.

We launched the Concordia International Volunteers in August.

Since then we have been getting great feedback from the charity based in Portslade.

Programme Manager, Fiona Taylor says:

The number of bookings has far exceeded out targets for this year, and it’s all thanks to the site review Callender Creates carried out, they executed the findings in the design and structure of the new site. Very Exciting.. We are just watching the traffic grow each month!

Site redesigns that are done well, are often regarded as switching a switch and letting all the visitors who could not understand the way to navigate around a site, and get the information they require.

In this instance, this has led to:

• Increase in number of bookings
• Increase in seo and accessibility
• With database work planned soon, to make searching and booking even easier online

We have used Google analytics and Crazy Egg to demonstrate to the client the actions and visitor journey on the site. We have explained also the way the pages are written can determine which pages the visitor clicks onto.

Check out the site at www.concordia-iye.org.uk

We often use the content in the following post, when explaining designs and layouts to clients who. We make it easy to understand why homepages and doorway pages are so important for new visitors to your site.

Probably the most important one being “You have less than 5 seconds to catch your customers attention.” If the design or interface of the web site or application confuses you will repeatedly lose valuable customers.

A company’s homepage is its face to the world and the starting point for most user visits. Improving your homepage multiplies the entire website’s business value, so following key guidelines for homepage usability is well worth the investment..
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1. Professional-looking design will make the site more inviting and encourage the sense that you are a business they want to deal with.
2. Easy navigation will prevent visitors leaving the site due to not being able to locate the information they require. Ensure your calls-to-action are clearly seen.
3. Fast loading makes navigation even easier and avoids frustration.
4. Consistency of design and usability to ensure visitors feel comfortable as they go deeper into your site.
5. Effective searching mechanisms. If your site has one, makes sure it works quickly and efficiently.
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“Of course we all want webpages to load as fast as possible, but now research has finally shown it: four seconds loading time is the maximum threshold for websurfers.

Akamai and JupiterResearch have conducted a study among 1,000 online shoppers and have found, among other results, that one third of respondents have, at one point, left a shopping website because of the overall ‘poor experience.’ 75% of them do not intend ever to come back to this website again.

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Definition lists, created using the DL element, generally consist of a series of term/definition pairs (although definition lists may have other applications).

Thus, when advertising a product, one might use a definition list:

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